FAQ

 

Making a booking

  • How far in advance should I book?
    We recommend that you book as early as possible in order to ensure availability and the best rate possible.

    We can accept bookings up to 12 hours before the time of your transfer. However, our late booking deadline depends on the destination and dates requested. In many cases we may still be able to arrange a transfer for you after the deadline, but we recommend booking ahead as late bookings are subject to availability.

  • Can I book on behalf of someone else?
    Yes. If you wish to make a booking for somebody else, simply enter the lead passenger’s details on Step 3 of the booking process.

  • I want to book for today…
    Please give us a call (+353 1 907 92 42) so that our Customer Service team can consult the availability of your request.

  • I haven't received my booking confirmation
    Booking confirmations are sent shortly after receipt of payment.

    If you haven’t received your booking confirmation or any other email, please check that our email hasn’t inadvertently been sent to your Spam/Junk email folder. If you cannot find it there, simply let us know using our contact form and we will resend it to you.

  • Do I have to print a copy of my booking confirmation?
    No, you do not need to print your confirmation as long as you can produce it on your mobile device.

    Remember, there is important information on your booking confirmation such as where to meet your driver as well as how to get in touch with us should you have any issue. So, we do recommend having an offline copy or screenshot available so you can access your confirmation should you have any internet connection issues.

  • How do I know my booking was successful?
    Once payment has been successfully made, your payment receipt will automatically be sent.

    If you have not received the booking confirmation or you are unable to see the receipt in your inbox, please check your spam folder. If you are still unable to see your payment receipt, please let us know via our contact form.

Pricing & Payment

  • I need an invoice. How do I request it?
    Payment receipts are sent automatically to the email address provided at the time of booking. If you require an official company invoice, we can provide one once all the transfers in your reservation have been completed.

    Once your transfers have been completed, simply send us an email (info@dublincs.com) to request it. Please be sure to quote your booking reference and let us know which fiscal address/info we should include in the invoice.

    Please note that we can only issue invoices once the service has been provided, as transfers can be subject to modifications and requests that may later affect their price.

  • How can I pay for my booking?
    Bookings are paid in full at the time of booking and we accept AMEX, VISA and MasterCard debit/credit cards. You will not need to exchange any money with the driver.

    Remember that all online bookings can be cancelled up until 24 hours before the transfer and are eligible for a full refund.

  • Are gratuities included?
    Gratuities are not included in the price. If the client wishes to make a gratuity payment to show that he/she appreciated the service, he/she may do it at their discretion.

Modifications & Cancellations

  • What happens if my travel plans change?
    Here at Dublin Chauffeur Services we’ve been organising transfers for nearly a decade now and we are well aware that our customer’s travel plans might change, oftentimes unwillingly. This is why flexibility has been one of our top priorities from the very beginning. All our private transfers include:

    • Free cancellation up to 24 hours before your transfer

    • Unlimited free amendments to your booking

    • Complimentary flight monitoring - your driver will know if your flight is delayed

    • Complimentary 60 minutes wait at the airport

  • What if my flight is delayed?
    Don't worry, we've got you covered!

    During the booking process we will ask you to provide us with your flight details. The driver will use this information to monitor your flight for any delays and will be waiting for you in the arrivals hall of the airport accordingly.

  • What happens if i miss my flight?
    If you miss your flight, please let us know as soon as you can. We will do our best to reschedule according to driver and vehicle availability.

  • How do I cancel my booking?
    You can cancel your booking via our contact form, email, or by giving us a call.

    One-way transfers can be cancelled free of charge up to 24 hours prior to your transfer. Cancellations notified with less than 12 hours are not entitled to a refund.

    If you need to cancel your transfer and are not eligible for a refund, we will be happy to provide you with an invoice which you can used to reclaim the cost of your transfer from your travel insurance provider or directly from the airline or tour operator.

  • How can I change my booking?
    You can request any modification to your booking via our contact form, email, or by giving us a call.

    Changes requested within 24h of your transfer (local time) are subject to availability.

while traveling

  • Where will I meet my driver?
    Your driver will meet you in the arrivals hall, after you have collected your luggage and passed customs. He/She will be holding a sign with the Lead Passenger’s name on it.

  • What happens if I can't find my driver?
    If you do not immediately locate your driver, please give him/her a call first, you will find his/her mobile number on the text or email notification sent when the car is dispatched. If you can’t reach your driver, you can give us a call at the office (+353 1 907 92 42), we'll contact your driver and send him/her directly to your location or guide you to the established Meeting Point.

    Please do not move from the meeting point unless specifically advised to do so by one of our Customer Service team. Keep in mind that we are unable to offer refunds for services or alternative travel arrangements that are made without having previously contacted our Customer Service team via telephone.

  • Will I be given my driver's details?
    Yes, our dispatch system will automatically send you a text and email notification as soon as the vehicle is on its way, so you know your driver’s name and contact details 90 to 60 minutes before your pickup time. Please contact us directly if you wish to have your driver’s details earlier than 90 minutes before pickup.

  • Which car model or brand will be used for my transfer?
    At Dublin Chauffeur Services we exclusively operate with Mercedes and BMW vehicles. All our cars are 5 years or newer, licenses for the legal transfer of passengers.

    Business Class = Mercedes E Class of BMW 5 Series
    First Class = Mercedes S Class (LWB) or BMW 7 Series (LWB)
    Luxury Van = Mercedes V Class

    As airport transfers are very dynamic, we may need to reassign your service to another vehicle at any given time. We are therefore unable to confirm a specific brand or model for your booking.